Customer Success
With a strong team-oriented environment, outstanding technical expertise and a passion for engaging with customers, our customer success team provides proactive support throughout the entire lifecycle of our products.
How we ensure customer success
From fostering strong relationships to providing ongoing support and training — our customer success team guides our customers through onboarding, usage and growth of our products. Bringing ethics to the masses, we’re making a real difference for millions of people across the globe.
Working at NAVEX has been an incredibly rewarding experience. What sets NAVEX apart is the impact we have in helping organizations build ethical cultures and navigate complex compliance challenges. The opportunities for growth and progression here are exceptional, with a strong focus on professional development and career advancement. NAVEX’s commitment to innovation, especially in AI, makes it an exciting place to work, and the stability and job security the company offers give me the confidence to continue growing and making a difference in this industry."
NAVEX
Aaron Aab
Associate Vice President, Customer Support
Our roles
Learn from people who share your passion for knowledge. Across our multidisciplinary teams, you’ll have an opportunity to elevate your career.
-
Customer Support Specialist
The first stop for our customers: providing front-line technical support of our product solutions. You’ll manage product support tickets, phone calls and emails.
You’ll also help internal employees with onboarding, support and process development.
-
Implementation Specialist
The team that guides our customers through the implementation of our software and solutions. Your main focus will be on successful and on-time project completion.
With an opportunity to leverage the team’s collective experience and our highly effective project management methodology, you’ll grow your career alongside a close-knit team.
-
Customer Interface Specialist
Develop, deliver, and support customer web interfaces and other tailored services. We are looking for detail-oriented individuals with a passion for web development.
You’ll also administer backend requirements related to customer data and work collaboratively across our multidisciplinary teams.
Learning & Development
We invest heavily in our people’s progression — their growth is our growth. Here’s some highlights of our L&D offering:
-
Career planning
Personalized career plans to be agreed between you and your manager, so you can both track your growth and progression.
-
Learning
Access to a wealth of courses and resources internally, as well as through LinkedIn Learning. 64% of our people are already using the platform to fuel their growth!
Culture
The product engineering team shares a passion for designing quality solutions. Combining innovative spirit with collaborative learning, we design and develop world-class products that help our customers protect their reputation and bottom line.
-
Growing together
Great teams make a great company. Across customer success roles, our people are inspired by the knowledge that surrounds them. We work and grow together as a unit.
- Work alongside some of the best in the business
- Be surrounded by people driven to learn
- A company that supports you as you grow
- The freedom and flexibility to own your role
-
Empowered to progress
We believe in helping our people progress. With us, you’ll have ample opportunity to expand and refine your skillset, and take control of your growth and learning.
- We’re unified by our drive to to help our colleagues and customers
- Collaborate with a team who believes in learning and growing as a unit
- Fulfill your drive for knowledge with skill development and compliance training
- Progress your career in a way that matches your ambition
-
Inspired by impact
Our customer success teams are at the center of the work we do: transcending geographical limits and making an impact globally.
- Promote an ethical, inclusive and equitable workplace culture for all
- Protect brands and businesses from an ever changing risk landscape
- Preserve the environment’s natural resources by enabling sustainable business practices
View all Customer Success roles
A great space to learn, grow and work as a team. Discover a clear sense of purpose, in a role that makes an impact globally — bringing ethics to the masses.