EthicsPoint Customer Support FAQs
Question | Answer |
How do I change our System Admin (or main point of contact)? | Customer Support will be happy to help change System Admins. You can contact support by emailing ethicspoint@navexglobal.com or by calling 866-297-0224. |
How do I change my password to login to EthicsPoint? | Passwords can be changed by using the “forgot password” link found on the login screen. If you are still unable to login, please contact Customer Support or your System Admin. |
How do I change items on my web intake site? | Customer Support will be happy to assist you making changes to your intake portal. You can contact support by emailing ethicspoint@navexglobal.com or by calling 866-297-0224. |
Do you offer posters or awareness materials? | You may contact your Account Executive or visit www.navexglobal.com for more information. |
When will support answer my question? | Within 2 business days |
How can I submit a question or support request to Customer Support? | Customer Resource Center, email ethicspoint@navexglobal.com, or call 866-297-0224 |
Why can’t I see my cases? | There could be several reasons, but I recommend resetting your case grid to “default”. |
What if I can’t find my report key or password? | We recommend contacting the Contact Center and file a new report and mention that you have previously filed on XX date. |
Does the Contact Center close? | No, the contact center is staffed 24/7. |
What time can I reach EthicsPoint support? | 6 AM - 6 PM Pacific Time |
How long does it take to make a change to my web intake site? | After scoping is completed, it generally takes 5-7 business days to complete. Translations excluded. |
I have questions regarding my contract. | Please contact your Account Executive. |
Are EthicsPoint calls recorded? | No |
How do I follow-up with the reporter? | You can post a follow-up through your Incident Manager. |
What can a reporter see? | They can see the original case details and any follow ups posted within the follow up section. |
Does NAVEX investigate concerns? | No, NAVEX Global is a third party vendor. We do not engage in any investigations. |
Who is authorized to make changes to my account? | Designated System Admin or contract/decision making authority. |