Updated July 25, 2024
Communication connectivity is provided by third-party providers and their affiliated entities in conjunction with various regional telecom providers. Although NAVEX coordinates the provisioning of communication connectivity with its third-party providers, the provisioning, set-up, and maintenance of the various communication connectivity options are not part of the NAVEX services. This includes any customer-provided equipment and services as the setup and maintenance of these services remains the sole responsibility of the customer.
NAVEX has provided Customer with information concerning the benefits, mobile connectivity, restrictions, and requirements of each of the international telephony options. However, none of the telephony options currently provides communication connectivity on a country-wide basis and the regional functionality of communication connectivity is based upon the continuing participation of local providers, including mobile providers, which may change from time to time without notice. For these reasons, NAVEX cannot guarantee communication connectivity for all or any available connection sources within a particular country or region.
In the event of a line disconnection by local carriers, NAVEX has no recourse with its vendors, third-party providers, or the local provider to reopen a closed line. Should Customer have lines disconnected, Customer will have to request new lines be provisioned in the needed country which will be subject to the normal charges and implementation timelines required for that service. Interruptions in communication connectivity due to service failures or unilateral changes in the provision of services by third-party regional or country providers are force majeure events and subject to such provisions of the agreement between NAVEX and Customer. Upon receiving notice from Customer of a communication connectivity service failure, NAVEX shall work directly with its then-current third-party provider of communication connectivity to determine the extent of the issues, along with provide short-term and permanent solutions to meet Customer’s needs. Where mobile communication
sources do not work, landline communication sources often will. In addition, where Internet access is available, employees and other approved users of Customer’s Hotline Services can usually access Customer’s website to report allegations.
Customers utilizing Direct Access (DA) and/or WWC (World Wide Connect) services provided by NAVEX, please refer to the AT&T Traveler site, www.business.att.com/bt/access.jsp, for line access codes for these two-step services.